Refund Terms for THALIONYX

1. Introduction

Thank you for shopping with THALIONYX. We appreciate your business and are committed to providing you with premium products and services. This document outlines our refunds policy to ensure transparency and satisfaction with your purchases.

2. Eligibility for Refunds

Products are eligible for a refund within 30 days of receipt, provided they are unused, undamaged, and returned in their original packaging. Proof of purchase is required for processing all refund requests.

3. Non-Refundable Items

Certain products are exempt from refunds, including personalized goods, perishable items, and digital downloads. Please review product descriptions for specific refund exclusions before making a purchase.

4. Process for Requesting a Refund

To initiate a refund, please contact our Customer Service team at [email protected] with your order details. We will assess your request and guide you through the return process.

5. Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 10 business days.

6. Late or Missing Refunds

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us at [email protected].

7. Contact Information

For any questions related to our refund terms, please contact our Customer Service team at +1 (234) 567-8900 or email us at [email protected].